Cancellations and Refunds

Cancellation

• As a general rule you shall not be designated to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, we shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate. We shall also have right to charge you cancellation fee for the orders cancelled for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to us or its restaurant and delivery partners, we shall not charge you any cancellation fee.
• However, in the unlikely event of an item on your order being unavailable, we can contact you on the phone number provided to us at the time of placing the order and informing you of such unavailability. In such an event, you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
• We reserve the sole right to cancel your order in the following situations:

  a. in the event of the mentioned address falls outside the delivery zone offered by us;

  b. failure to contact you by phone or email at the time of confirming the order placed

  c. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

  d. unavailability of all the items ordered by you at the time of booking the order; or

  e. unavailability of all the items ordered by you at the time of booking the order




Refunds

 
• You shall be subtitled to a refund only if you pre-pay for your order at the time of booking your order on the Platform and only in the event of any of the following circumstances: a. your order packaging has been tampered or damaged at the time of delivery; b. we cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order placed; or (C) failure to contact you by phone or email at the time of confirming the order booking; or c. cancellation of your order during confirmation due to unavailability of the items you ordered at the time of booking.
• Our decision on refunds shall be at our sole discretion and shall be final and binding.
• Refund will be credited to your account within 3-4 business days with respect to the terms that may be stipulated by the bank which has issued the credit / debit card.



In case of payment at the time of delivery, you will not be required to pay for:

 

i. orders where the packaging has been tampered or damaged by us;

ii. wrong order being delivered; or

iii. Items missing from your order at the time of delivery.